ITIL v3 Process Consulting

ICT Service Solution consult you with certified ITIL v3 Experts. Beside the Information Technology the ITIL best practise framework is a common process framework already in a lot of Telecommunications network operations.

Specially for larger Operator or Managed Service Supplier, ITIL is a "must framework" for network operations. It provides a "Process Highway", while proprietary operation frameworks deliver only "standard roads".

ITIL v3 provides a variety of best practise processes and procedures for greenfield or brownfield projects.

Following areas are provided by ITIL v3:

• Service Strategy
• Service Design
• Service Operation
• Service Transition
• Continual Service Improvement

Please see below some examples of a project within Telecommunications, developed by ICT Service Solutions:

Example Frame Process map for a large Operator



Input/Output definition of Incident Management:



Detail description of the processes:



Process Summary of Incident Management:



Incident Management Process:



Procedure Incident detection and recording:




Ask us to deliver more detail information or standard concepts for your ITIL Process design project. On top we are able to staff your project with ITIL v3 experts.