ICT Controlling /  ICT Financial Management

The lndscape of IT and telco business is changing rapidly. Product lifecycle are shringking in both areas with a similare speed. These dynamics create what often appears to the Management as a dispute between priorities:

• Increasing demands on performance and strategic business alignment, combined with greater demand for superior operational visibility and control
  

IT departments are often facing the situation for comparisiation with market prices to get their yearly IT Budget. Telcos a bit more independent to market prices due to missing comparable Services available in the market, but nevertheless telcos need as well to define their yearly Operations Budgets and to drive down running costs while improving their capabilities and service offerings.

The business Financial Management / Controlling requires detail evaluations regarding investments and operational costs. This requires more focus of the ICT Leadership team in regards of Financial Controlling - both departments have the same interests.

 

Above topics should be on each agenda of an ICT Operations Department and should give answers to the following questions:

• Which service or which process cost us most, and why?
• What are our volumes and cost per process step and types of consumed services, and what is the correlating budget requirement?
• How efficient are our service provisioning models in relation to alternatives?
• Where are our greatest service ineffiencies?
• Are we able to see cost vs. budget per customer?
• Which service improvements projects are as value for us?

Don't try to save cost, if you don't know where are your costs sitting and why!

For more detail information or answers required to the above questions, please ask ICT-Service-Solution. We will help you to implement a Financial Management in Operations or support you with On-site experts.