ICT-Service-Solution is founded by me, CARSTEN HERDER.

ICT-Service-Solution gives you an overview of my experience in the Service Business Arena, my past positions, track record and vision to share my past success into a new Consulting business.

I'm working since 1986 in the communication business in various positions in the Vendor and Operation sector. I got experience in different positions in Sales and Delivery of Service Business.

Please see my consulting profile below:


Profile

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Position:           Senior Consultant
Age:                 44
Education:        state certified technician - speciality telecommunications
Languages:       German (mother language), english (fluent)

SPECIALITIES / COMPETENCES
  • Senior telekommunications expert since more than 25 years in Mobile-/optical- WAN-/FTTH-/Data-networks
  • Service Sales
    • Long-time international Service Sales experience
    • Business Case, P&L responsibility, Deal-Margin analysis
    • Service and Managed Service contract negotiation and closure
    • Rfx evaluation and response (Service Solution and commercial)
    • Service Account Management for Key customer
  • Service Delivery
    • Project- and Program Management
    • Transition Management
    • Set up and administration of network operation
    • Managed Service Delivery expert
    • Budgeting and cost controlling in network operation and Managed Service
Certifications & trainings
  • Prince2 Practioneer - Certification 02281508-01-LQ7B
  • ITIL Expert v3 – Expert’s Certificate 1002#311193082
  • ITIL v2 Service Manager – Manager’s Certificate 0802#310875985
  • ISO 27000 - Information Security Management Systems - Foundation Certificate 1402#311844745
  • eTOM SID distilled
  • business economics
PROJECT EXPERIENCE
  • Managed Service Delivery Director - for an international telecommunications vendor
    • Managed Service Sales and contract negotiations
    • Transition Management for network operation for a large Outsourcing Project
      • Field Service
      • Network Operation Center inclusive Off-shore
      • Preventive Maintenance
      • Process Design
      • Process Implementation
      • Spare Part Management
      • Testing (Test Lab)
      • Network Quality
      • Security and Data Protection
      • Operational Documentation (CMDB)
      • Operational Support Systems (OSS)

  • Territory Service Manager - for an international IT- and telecommunications vendor
    • Delivery Program Management Hub Region Nordic & Central Europe
    • Rfx response for Services
    • Standard and Professional Service Sales
    • Negotiation and closure of Service contracts
    • P&L Responsibility for the assigned customer in the teritory
    • Development of Service strategies per customer

  • Managed Service Director - for an international telecommunications vendor
    • Service Solution and Delivery responsibility
    • Pre-Sales Project Management
    • Rfx response for Managed Service
      • Service Solution
      • Commercial offering
      • Key Accounts like Vodafone, Telefonica, France Telecom or KPN
    • Service Business Development
    • Partner- and contract-management
    • Evaluation of OSS-Tools
    • Introduction of ITIL Service Management as reference-framework for Managed Service offerings

  • Director Central Operations - for a national mobile carrier
    • Organizational set up oft he department
    • Leadership and Management of the following groups
      • Network Management Center
      • Provisioning
      • Reporting
      • Optimization & Quality
      • Support & Logistic
      • Central Core-operation
    • full Budget responsibility
    • Project Management for the implementation and operation of new System technologies
    • Introduction of ITIL Service Management as baseline for all operational processes
    • Overall responsibility for the technical customer hotline

  • Project Manager IT Infrastruktur - for an international telecommunications vendor
    • IT Transition for an Outsourcing Project
      • Cut-over Planung
      • LAN/WAN/Firewall
      • Security Services
      • End User Components
      • Print Services
      • RAS-Services
      • Audio & Conference Services
      • Video & Event Services
      • IP address Range transition
      • X-drive/SharepointLicense Management
      • Off-shore service and Service Management continuation
      • Data Center Infrastructure

  • Service Account Manager - for an international IT- and telecommunications vendor
    • Service Sales Management for Central Europe/Turkey and Southern Europe
    • Service Rfx responses
    • Product Rfx Sales Support
    • Individual Sales Targets
    • Professional and Managed Service Sales
    • Service Product positioning
    • Service contract negotiation and closure

  • Projekt Manager/Realisation Manager - for a national fixed network operator
    • On schedule realisation of Key Customer projects
    • Budget responsibility of customer projects
    • Project reporting and escalation management

  • Projekt Manager - for a national mobile carrier
    • Built of MSO (Mobile Switching Office) in Frankfurt and Köln
    • Planning and Coordination of all external and internal Service Provider
    • Built of Infrastructure and System-Technology
    • Schedule- and Budget responsibility for the dedicated MSO
    • Escalations management

  • Groupleader Network Operation - for a national mobile carrier
    • Budget and cost controlling responsibility
    • Leadership of the groups
      • Switch technology
      • Feld Service
      • regional Optimization
    • coordination of the action planning of 25 staff
    • ensure network availability
    • Integration of digital Basestation and Core-Switch-Network Elements
    • Planing of Network maintenance, Network trouble shooting and Network optimization
    • Realization of Operational concepts and optimization of operational processes
    • Implementation of operational projects