ICT-Service-Solution is founded by me, CARSTEN HERDER.
ICT-Service-Solution gives you an overview of my experience in the Service Business Arena, my past positions, track record and vision to share my past success into a new Consulting business.
I'm working since 1986 in the communication business in various positions in the Vendor and Operation sector. I got experience in different positions in Sales and Delivery of Service Business.
Please see my consulting profile below:
Profile
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Position: Senior Consultant
Age: 44
Education: state certified technician - speciality telecommunications
Languages: German (mother language), english (fluent)
SPECIALITIES / COMPETENCES
- Senior telekommunications expert since more than 25 years in Mobile-/optical- WAN-/FTTH-/Data-networks
- Service Sales
- Long-time international Service Sales experience
- Business Case, P&L responsibility, Deal-Margin analysis
- Service and Managed Service contract negotiation and closure
- Rfx evaluation and response (Service Solution and commercial)
- Service Account Management for Key customer
- Service Delivery
- Project- and Program Management
- Transition Management
- Set up and administration of network operation
- Managed Service Delivery expert
- Budgeting and cost controlling in network operation and Managed Service
- Prince2 Practioneer - Certification 02281508-01-LQ7B
- ITIL Expert v3 – Expert’s Certificate 1002#311193082
- ITIL v2 Service Manager – Manager’s Certificate 0802#310875985
- ISO 27000 - Information Security Management Systems - Foundation Certificate 1402#311844745
- eTOM SID distilled
- business economics
- Managed Service Delivery Director - for an international telecommunications vendor
- Managed Service Sales and contract negotiations
- Transition Management for network operation for a large Outsourcing Project
- Field Service
- Network Operation Center inclusive Off-shore
- Preventive Maintenance
- Process Design
- Process Implementation
- Spare Part Management
- Testing (Test Lab)
- Network Quality
- Security and Data Protection
- Operational Documentation (CMDB)
- Operational Support Systems (OSS)
- Territory Service Manager - for an international IT- and telecommunications vendor
- Delivery Program Management Hub Region Nordic & Central Europe
- Rfx response for Services
- Standard and Professional Service Sales
- Negotiation and closure of Service contracts
- P&L Responsibility for the assigned customer in the teritory
- Development of Service strategies per customer
- Managed Service Director - for an international telecommunications vendor
- Service Solution and Delivery responsibility
- Pre-Sales Project Management
- Rfx response for Managed Service
- Service Solution
- Commercial offering
- Key Accounts like Vodafone, Telefonica, France Telecom or KPN
- Service Business Development
- Partner- and contract-management
- Evaluation of OSS-Tools
- Introduction of ITIL Service Management as reference-framework for Managed Service offerings
- Director Central Operations - for a national mobile carrier
- Organizational set up oft he department
- Leadership and Management of the following groups
- Network Management Center
- Provisioning
- Reporting
- Optimization & Quality
- Support & Logistic
- Central Core-operation
- full Budget responsibility
- Project Management for the implementation and operation of new System technologies
- Introduction of ITIL Service Management as baseline for all operational processes
- Overall responsibility for the technical customer hotline
- Project Manager IT Infrastruktur - for an international telecommunications vendor
- IT Transition for an Outsourcing Project
- Cut-over Planung
- LAN/WAN/Firewall
- Security Services
- End User Components
- Print Services
- RAS-Services
- Audio & Conference Services
- Video & Event Services
- IP address Range transition
- X-drive/SharepointLicense Management
- Off-shore service and Service Management continuation
- Data Center Infrastructure
- Service Account Manager - for an international IT- and telecommunications vendor
- Service Sales Management for Central Europe/Turkey and Southern Europe
- Service Rfx responses
- Product Rfx Sales Support
- Individual Sales Targets
- Professional and Managed Service Sales
- Service Product positioning
- Service contract negotiation and closure
- Projekt Manager/Realisation Manager - for a national fixed network operator
- On schedule realisation of Key Customer projects
- Budget responsibility of customer projects
- Project reporting and escalation management
- Projekt Manager - for a national mobile carrier
- Built of MSO (Mobile Switching Office) in Frankfurt and Köln
- Planning and Coordination of all external and internal Service Provider
- Built of Infrastructure and System-Technology
- Schedule- and Budget responsibility for the dedicated MSO
- Escalations management
- Groupleader Network Operation - for a national mobile carrier
- Budget and cost controlling responsibility
- Leadership of the groups
- Switch technology
- Feld Service
- regional Optimization
- coordination of the action planning of 25 staff
- ensure network availability
- Integration of digital Basestation and Core-Switch-Network Elements
- Planing of Network maintenance, Network trouble shooting and Network optimization
- Realization of Operational concepts and optimization of operational processes
- Implementation of operational projects