Managed Service Sales
ICT Service Solution has broad experience in consulting of Managed Service for Telecommunications networks. Generally Managed Service is the Outsourcing of Network Operations to a Service Supplier. But the scope could be extended or only comprise of Network Rollout, IT Operation or Engineering.
But to offer Managed Service as part of a Product Line isn't sufficient to be succesfull in this business. Each Service Provider need to evaluate internally for the readiness for this kind of business. Specially upfront investments are necessary in
- Tools
- Transition efforts
- further Operational improvement efforts due to restructuring cost or centralisation
- Managed Service Sales efforts
- Investments in Technology and Transformation
Allways important is a good relationship management to the potential customer. ICT Service Solution is acble to consult you in defining the key competences for your Sales Team and how to create a good story for your Managed Service success.
Today additional factors beside cost reduction are important for the Operator. Starting with a "Living Partnership" with emplyoees and Rollout or Service Projects the Managed Service Supplier has to deeply collaborate with the Operator by influencing all levels of the Organization.
This approach finally helps the Operator to speed up and innovates in Processes which creates value for the Operator and the Managed Service Supplier:
Beside the above Partnership, Relationship and Collaboration considerations in Managed Service Sales, a key target for a sustainable Managed Service Business is a transformation of each Project to a Managed Service Delivery Blueprint -> please read more about the Blueprint in "Managed Service Delivery"
Lesson Learned in Managed Service Business
- Importance of steering, means visible and strong management support
- Financial Goals are necessary in Transition (hard and soft KPI's)
- Key synergies to be implemented immediately (no sacred cows)
- Consider a right balance between "quick-win", mid- and long term improvements - risk of change overload!!
- Transformation is not for free and requires budget and dedicated resources
- Alignment of Transformation Strategies and Tools
- Structure and focus allways pay at the end.... (no pain, no gain)
- Make personell using the processes
- Align tools with processes
- Clearly define Organizational interfaces
- Continuis improvements
If you would like to learn more about Managed Service Sales and Business - ICT Service Solution consult you with the following services in this topic:
- Managed Service Sales concept
- Managed Service Marketing support
- Strategy consulting
- On-site and day-to-day consulting